Refund policy

The District Injector Return Policy
Effective 03/24/2025

The District Injector will accept unused merchandise in sellable condition up to fourteen consecutive days from purchase, or fourteen days from the delivery date for online and phone orders. Merchandise that has been used or is not in its sellable condition will not be accepted.

Returned merchandise can be exchanged for the value of the merchandise at the time of purchase minus the 3% credit card processing fee as well as the cost of shipping (for online and phone orders) and can be applied to your client profile. This value can be utilized toward services or retail purchases and is good for six (6) months from the time of the return. After six (6) months, this value is forfeited.

Prescription products as well as supplements are final sale.

In instances of manufacturing packaging defect, an exchange will be permitted on a case-by-case basis.

All orders are fulfilled via ground shipping. We are not responsible for packages once they leave our location. 

Sexual Health Products Return & Refund Policy

Customer satisfaction is extremely important to us. However, due to the personal and intimate nature of the products we offer, all sales are final, and we maintain a strict no-return and no-refund policy.

This policy is in place to protect the health, safety, and well-being of our customers and employees while ensuring that every customer receives products that are new, unused, and have not been previously handled or returned.

Products Covered by This Policy

Our no-return and no-refund policy applies to all products sold, including but not limited to:

  • Vacuum Pumps
  • Vibratory Devices
  • Incontinence Products
  • Pelvic Floor Trainers
  • Male Expansion and Traction Systems
  • Personal Wellness and Intimate Care Products
  • All Other Products and Accessories

All Sales Are Final

Once an order has shipped, it cannot be returned, exchanged, or refunded. Opened or used products are strictly non-returnable and non-refundable due to hygiene and safety considerations.

We encourage customers to carefully review product descriptions, specifications, sizing, and compatibility before completing their purchases.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer service team promptly so we can review the issue and determine the appropriate resolution.

Any applicable manufacturer warranties will be honored in accordance with the manufacturer's terms and conditions.

We appreciate your understanding and cooperation in helping us maintain the highest standards of product safety, quality, and customer care.

This policy does not limit any rights or remedies available under applicable consumer protection laws.